Patrick McGraw Primary Phone: 317-356-0505
1810 Kildare Avenue
Indianapolis, IN 46218
patmcgraw609@yahoo.com
OBJECTIVE: Secure challenging Help Desk Support position.
EXPERIENCE: 8/2007 – Present UNISYS Indianapolis, IN
Network Engineer
As a member of the Remote Access Center Of Excellence, RASCOE, we manage the install and maintenance of acceptable remote access methods for Lilly and non-Lilly employees in residences and businesses. This has included VPN, DSL and 3G. Included is trouble shooting with users on the phone and helping to solve the user’s problems. Sometimes the need to remote into users computers
EXPERIENCE: 9/2002 – 8/2007 UNISYS Indianapolis, IN
Help Desk Phone Support
Help desk phone support at Eli Lilly Company. Resetting of employee passwords on different Lilly systems, answering questions concerning MSOffice, Lotus Notes, printing problems and internal systems. Passed troubled tickets to Desktop Support.
12/2001 - 9/2002 Crew Technical Services Indianapolis, IN
Help Desk Phone Support
Help desk phone support at Eli Lilly Company. Resetting of employee passwords on different Lilly systems, answering questions concerning MSOffice, Lotus Notes, printing problems and internal systems. Passed troubled tickets to Desktop Support.
4/2000 - 12/2002 Sears Roebuck And Co. Indianapolis, IN
Washington Square
Brand Central Home Electronics Associate
Retail sales in Brand Central electronic department. Sales of Compaq Home Computers, televisions, camcorders, VCRs, DVDs and telephones. Notification of Asset Protection associates about potential security breach concerning customers.
4/2000 - 7/2001 Better Business Bureau, Inc. Indianapolis, IN
Business Relations Representative
Duties include calling potential BBB members, explaining benefits to business owners of membership and acquiring funds for membership.
10/1999 - 1/2000 HL YOH Information Indianapolis, IN
Technology Associates
Systems Analyst 3
Assigned to Indiana Department of Environmental Management. Duties include installing MS Office 97 on department's 1000 workstations, installing and upgrading of new computers. Implementation of printers and drivers from department's network.
9/1996 - 5/1999 Bell Industries/ Indianapolis, IN
Graham Division Inc.
Help Desk Coordinator/Service Parts Administrator
Service Parts Administrator duties included receiving parts, issuing parts to technicians, preparing parts to be returned to vendors, assisting technicians with FieldPro (field service software program). On site Help Desk assignments included: Level 1 at St. Vincent Hospital, using Expert Advisor. Resetting of employee passwords, answering MSOffice 95, GroupWise, printing problems and internal hospital software problems. Passed trouble tickets to Level 3 technicians. Level 2 Help Desk services at Community Hospital. Answered MSOffice, GroupWise and printing problems and internal software problems. Passed troubled tickets to Level 3 technicians. Also technical support of hospital's Compaq computers including reinstalling hospital software. Updated software drivers from the Internet.
Provided Level 1 Call Center support for Graham MicroAge customers on PC and Apple Mac questions and issues using FieldPro. Helped assign and coordinate PC and Apple technicians for on-site service.
Acquired answers to technical and general questions from the Internet.
12/1994 - 8/1996 Manpower Technical Indianapolis, IN
Services
Help Desk Coordinator
Assigned to Indiana State Department of Health, Public Health Services commission as a Help Desk Coordinator using HEAT software. Conducted implementation and maintenance of 300 workstations, trained and instructed ISDH employees on network use. Provided software implementation of MSOffice Suite 4.1, fax software, modems. Consulted researched and prepared quotations and purchase orders for computer hardware and software.
4/1994 - 3/1995 Computers 800 Division of Indianapolis, IN
Vanstar Company
Sales Associate
Catalog sales of computers and related peripheral equipment. Maintained approximately 200 existing accounts and solicitation of new accounts. Consulted customers on upgrades to present computer systems. Consulted researched and prepared quotations for customer's computer hardware and
software needs.
7/1993 - 4/1994 CompUSA, Inc Indianapolis, IN
Sales Associate
Consulted with customers within specialty computer store. Advised customers on implementation and setup of hardware and software.
12/1992 - 6/1993 Hook's Drug Stores Indianapolis, IN
Floor Manager Trainee
Order and return requisitions, shortage and overage resolution, stocking, and cash register procedures. Back-up sales clerk to fifteen Indianapolis district stores.
8/1992 - 11/1992 American Software & Urbana, Il
Hardware Distributor
Account Executive
Computer hardware and software phone sales to dealers, retailers for six-state region. Communication, coordination and implementation of approximately 100 active accounts, and solicitation of new accounts.
2/1991 - 7/1992 Custom Computers, Inc Bloomington, Indiana
Account Executive
Retail sales of computer hardware and software. Provided repair and system configuration as well as hardware and software support. Advised customers on implementation and setup of hardware and software.
9/1981 - 12/1990 MicroComputers,Inc. Indianapolis,IN
Store Manager
Retail sales of computer hardware and software. Negotiator for store inventory replenishment.
Performed bid processing for city and state government agencies, local school systems and private companies. Advised customers on implementation and setup of hardware and software. Consulted researched and prepared quotations for customer's computer hardware and software needs.
EDUCATION:
Bachelor's Degree
6/1981 Indiana University Indianapolis, Indiana
Degree
6/1967 Cathedral High School Indianapolis, Indiana
ADDITIONAL INFORMATION:
COMPUTER SKILLS:
Software: Microsoft Windows 3.11/95/NT4.0/XPPro, Microsoft Office 97/2000 Word, Excel, PowerPoint, Outlook, Novell GroupWise, FieldPro Enterprise, Expert Advisor, HEAT, ARS Remedy.
Hardware: Compaq, IBM.
Posted by patmcgraw609
at 3:31 PM CDT
Updated: Thursday, 31 July 2008 8:14 PM CDT
